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Imagine going on vacation by car. Halfway through yoour trip, suddenly the engine fails, you’ve run out of gas. That kinda ruins the vacation mood, right? What if I told you that the same thing can happen to your software integrations if you don’t monitor them properly? Monitoring your integrations is like a dashboard that shows you how much gasoline is left in the tank and whether the engine is running properly. It prevents you from getting stopped unexpectedly on the digital highway.

 

Why do you need to be monitoring?

Here we get to the core issue: why monitor all these integrations if everything just works? Well, here are some reasons why monitoring your software integrations matters:

Early detection of problems

Imagine your favorite Netflix series suddenly stops streaming in the middle of the most exciting scene. Very frustrating. It can be just as frustrating if one of your software integrations fails and your systems no longer work well together. Monitoring allows you to spot problems early and fix them before they do any major damage.

Minimal downtime

Downtime is the archenemy of every business. When systems go down, it costs money and, in the worst case, can even drive customers away. With proper monitoring, you can act quickly and minimize the downtime of your systems. A little downtime can quickly lead to big losses in revenue and reputation. Especially in industries where time pressure and quick response can make all the difference.

Improved customer satisfaction

Nothing is more detrimental to customer satisfaction than a bad experience. If your software integrations aren’t working smoothly, and therefore your systems, there’s a good chance your customers will notice. Think delayed payments, incorrect inventory statuses or missing confirmation emails. Just like how you expect to be able to fill up at a gas station, your customers should be able to count on you when they use your service. Monitoring ensures that your customers remain satisfied and eager to return to you.

Efficiency

Integrations that work well make for more efficient operations. When you can rely on real-time data and get up and running without a problem, it translates to better performance. Your teams can focus on their core business instead of constantly having to extinguish fires. This increases productivity, and both your employees and customers get more out of the time they have.

Cost savings

Monitoring your software integrations can yield significant cost savings in the long run. When you identify and fix problems early, you avoid costly repairs and prolonged downtime. This not only makes for more efficient operations, but also reduces the need for emergency repairs and expensive IT consultants.

Consider the example of a production line shutting down due to a software error. Without monitoring, it can take hours to notice and fix the problem, resulting in lost production and revenue. With monitoring tools, however, you can intervene immediately and minimize downtime, saving costs in the long run and increasing overall productivity.

How does monitoring work?

Now you may be wondering, how exactly does monitoring work? The process can vary depending on the tools and technologies used, but in a nutshell it involves all the activities needed to keep an eye on the functioning of your systems and their interconnections. It is important to have the right tools in place that can identify problems rapidly for this purpose.

Such a monitoring tool ensures that different layers within your IT ecosystem, such as your applications, software, and the links between them are continuously monitored, logged, and analyzed for problems. These insights should then be displayed in a way that clearly shows how the performance, health, and also security of the software is doing. Here’s a general overview of the most important things monitoring tools are supposed to do:

Automated warnings

Most monitoring tools send automatic alerts when something goes wrong. This can be via email, SMS or a notification in an app. That way you know immediately that action is needed, without having to constantly monitor everything yourself.

Dashboards

Monitoring tools often provide dashboards where you can see the status of all your integrations in one place. Like your car dashboard, they give you real-time insight into how your systems are performing.

Reports

Regular reports allow you to identify trends and patterns. This allows you to anticipate potential problems and take preventive measures. Imagine you notice that a certain integration hiccups every Monday afternoon – then you can take action in advance.

Proactive monitoring

With monitoring, the expectation is that your systems and integrations will be constantly monitored in real time. Some tools even go a step further by engaging in proactive monitoring. This means that they not only react to problems and monitor them live, but also predict and prevent potential issues. This way, you prevent problems before they happen at all.

Security monitoring

This component focuses specifically on the security of your systems. Monitoring tools check for unauthorized access attempts, possible breaches and other suspicious activities. This helps you ensure the security of your data and intervene quickly in case of incidents.

Performance monitoring

This includes monitoring the performance of your systems, such as load times, processing speeds, and availability. Performance monitoring allows you to optimize the efficiency of your integrations and ensure that everything keeps running smoothly.

Common issues and how to detect them

Let’s take a look at some of the more prevalent problems you may encounter in software integrations and how monitoring can help with them:

Failing connection

Just like a bad phone connection, a software connection can also fail. Monitoring tools can alert you if a connection fails, so you can quickly intervene and restore the connection.

Data overload

Sometimes an abundance of data can flow through integrations, leading to delays or errors. Monitoring helps identify these bottlenecks so you can make necessary adjustments.

Unexpected changes

If changes are made to one of the systems without proper coordination, it can disrupt the integrations. With monitoring, you can immediately see where things are going wrong and quickly reverse or adjust the changes.

This is just a small sample of a large number of issues, there will be a detailed blog on this topic in the future where we will go into more detail. So please keep monitoring our socials or website!

A story from the field

Let me wrap up with a story from experience. A client of mine, let’s call him John, had connected their marketing automation to the CRM, which provided automated service emails. However, one day he started getting complaints from customers about emails not coming through and emails with old information. Well, John had not been monitoring his integrations and had no idea where the problem was. After checking his monitoring dashboard, he discovered that the link to his marketing automation was regularly failing and the mailing lists were not synchronizing properly. Thanks to monitoring, John was able to intervene quickly, fix the problems and get his customers back to the service he stands for.

In a nutshell

Monitoring your software integrations is simply a smart move when you care about your reputation as a reliable company. So, prevention is better than cure is certainly a cliché in this case for one reason: it’s true. To keep all your business processes running smoothly, monitoring them is essential. So, remember, just like your car: a little preventive maintenance can save you a lot of headaches in the long run. So what are you waiting for? Turn on that monitoring and prevent your digital car from suddenly breaking down!